CA utility seeking customer contact updates
As a means of being prepared should the need arise to temporarily halt power this fire season, Pacific Gas and Electric Company (PG&E) is seeking updated customer contact information.
The utility is reaching out to about 150,000 customers to obtain a current home phone number, mobile number, email, and other essential information.
“Being prepared ahead of wildfires and other emergencies is essential to keeping our families, friends, and neighbors safe,” Laurie Giammona, PG&E’s senior vice president and Chief Customer Officer, said. “We are asking each of our customers to be sure we have their latest, most up-to-date contact information so we can do our best to reach them in advance of a potential Public Safety Power Shutoff event.”
The Public Safety Power Shutoff program is a precautionary safety measure the company has established, in conjunction with its Community Wildfire Safety Program intended to reduce wildfire threats and strengthen communities for the future.
Earlier this month PG&E sent emails to about 62,000 customers with incomplete contact information, officials said, noting later this week the company will mail postcards to about 95,000 customers who have no phone number or email on file.
PG&E is expected to provide outage updates and safety information through channels such as social media, local news radio, and pge.com.
