Effort seeks to bolster customer energy savings

Powerley and Oracle Utilities Opower announced this week that they would collaborate to aid customers in successfully navigating from energy awareness to energy savings automation.

Officials said combining Powerley’s Smart Home Energy Management (SHEM) platform with the Oracle Utilities Opower Customer Engagement Platform enables utilities to upgrade their digital customer experience with real-time, behind-the-meter customer engagement and lead customers to create smarter, more efficient homes.

“Working with Opower, we have created a complete path from energy awareness to action,” Manoj Kumar, CEO of Powerley, said. “We have combined our deep expertise in home energy management to create a new, cohesive customer engagement solution for the utility industry. Together, we are driving engagement with personalized energy insights and empowering customers with complete smart home control.”

The endeavor involves utilities accelerating the adoption of smart home technology, amplifying demand side management results, and creating a unified digital experience to deepen utility customer engagement.

Utilities can help customers migrate from energy usage awareness to automated control over consumption.

“In collaboration with Powerley, we have addressed a long-standing utility industry challenge: effective behind-the-meter engagement at scale,” Scott Neuman, Opower Group vice president at Oracle Utilities, said. “We’re working together to help utilities accelerate the adoption of smart home technology that delivers deep energy savings, and, in turn, helps utilities serve smart home customers with an engaging digital customer experience.”