Ameren Illinois wins award for reliability

Published on December 06, 2019 by Dave Kovaleski

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Ameren Illinois was honored with the ReliabilityOne Most Improved Utility Award by PA Consulting.

Ameren Illinois won for exhibiting the highest sustained levels in reliability in both duration and frequency over the past five years.

“We are proud of the strides we have made to modernize our electric grid, reduce outages, restore power more quickly after storms, and improve customer satisfaction,” Richard Mark, chairman and president of Ameren Illinois, said. “The investments we have made in technology and physical improvements are resulting in an improved electric grid and better reliability for our customers.”

Ameren Illinois has installed hundreds of miles of storm-resistant utility poles and power lines since 2012. It has also installed advanced technology that detects service disruptions and re-routes power from alternative sources. Further, they have installed more than 1 million smart meters to help customers save on energy bills. These investments have led to a 20 percent overall increase in reliability.

“Since 2000, PA Consulting’s ReliabilityOne program has celebrated electric utilities providers that are reaching new heights of reliability,” Gregg Edeson, PA Consulting’s ReliabilityOne Program Director, said. “This year, we recognize a new category of top performers, the ‘most improved’ utilities in the US. Ameren Illinois has been on a journey to improve reliability via innovative technologies and people-led process improvement.”

Ameren Illinois serves 1.2 million electric and 807,000 natural gas customers throughout central and southern Illinois.