Many utility customers seeking energy saving advice, programs during pandemic

Customers are using more electricity during the COVID-19 pandemic, but few are more likely to contact utilities for help with their bills, according to a survey by the Electric Power Research Institute.

The survey found that 49 percent cite increased energy use from electronic devices, and 21 percent have seen an increase in their energy bill. However, only 12 percent are “very concerned” about their energy bills. The level of concern is highest in the Northeast, particularly in New York State.

Also, only 8 percent of consumers report being “more likely” to reach out to their utility for help with their energy bills. In comparison, 7 percent are “more likely” to inquire about alternative rate plans due to the crisis. Further, 40 percent of respondents expect their utility to provide energy savings advice, while 25 percent expect them to offer programs to help reduce energy use and bills. Additionally, 26 percent expect their utility to provide alternative rate plans during the pandemic.

“There is a dichotomy in public perceptions reflected in the data,” EPRI Senior Program Manager Omar Siddiqui said. “The responses indicate that while few consumers may reach out to their utilities, many expect their utilities to reach out to them to provide support during this pandemic.”

The pandemic has also made most customers less likely to purchase energy technology this year, including an electric vehicle.

The survey polled 2,000 respondents during the week of April 13.

EPRI is a non-profit organization that conducts research and development relating to the generation, delivery, and use of electricity for the benefit of the public.