Florida Power & Light posts best-ever reliability in 2020

Florida Power & Light Company (FPL) filed its annual reliability report with the Florida Public Service Commission, which shows an improvement in its electric service and reliability in 2020.

Among the improvements, FPL had a reduction in the average amount of time an FPL customer experienced an outage, a reduction in the average number of outages, and a reduction in the average number of momentary interruptions or flickers.

The strong overall performance, the best in company history, is largely due to the company’s continuing investments to make the energy grid stronger and more storm resilient. Since 2006, reliability has improved by nearly 40 percent.

“At a time when our customers are depending on us more than ever because of the pandemic, they are experiencing fewer outages and flickers lasting less time than ever before because of the improvements we continue to make,” FPL President and CEO Eric Silagy said. “And we are never satisfied, so we will continue enhancing our system and using emerging technology to find new ways to deliver cleaner and more reliable energy to more than 11 million Floridians from Miami to Pensacola; all while keeping bills well below the national average.”

In 2020, for the fifth time in six years, FPL was awarded the ReliabilityOne National Reliability Excellence Award, presented by PA Consulting. The award was for demonstrated sustained leadership, innovation, and achievement in the area of electric reliability.

“We know our customers depend on us more than ever to deliver reliable electricity,” FPL Senior Vice President of Power Delivery Manny Miranda said. “That’s why we work hard every day to continually improve our system in ways that will benefit customers.”

Gulf Power, a division of FPL that serves customers in Northwest Florida, also posted best-ever reliability in 2020 — a 50 percent improvement since FPL acquired it in 2019.