Entergy releases 2020 annual report detailing “extraordinary year”

Entergy Corp. released its annual report on the company’s performance in the past year.

The report, titled Forward Together, details an “extraordinary year” in which Entergy delivered critical services in the midst of unprecedented challenges: the COVID-19 pandemic, social and political unrest, and a record-breaking storm season. Further, it outlines the company’s commitment to providing clean energy.

“The energy we supplied in 2020 was essential and life-sustaining,” Entergy Chairman and CEO Leo Denault said. “Our customers rely on us to energize their homes and businesses while we help power the health and well-being of our communities. Everything we set out to accomplish is firmly grounded in our commitment to deliver long-term, sustainable value to all our stakeholders. We believe that is more important now than ever.”

During the pandemic, Entergy employees quickly adapted to new working arrangements, with much of our workforce telecommuting. Field employees were equipped with tools and resources to ensure their safety while keeping electric power and gas flowing for customers. The company temporarily suspended service disconnections for nearly a year and designed flexible payment plans for our customers.

Further, Entergy is working toward a carbon-free future. Its utility carbon emission rate has decreased approximately 37 percent since 2000 and is committed to reducing carbon emissions to net-zero by 2050.

“Our people and our culture are critical to our success. Building a diverse, inclusive culture where every employee belongs and contributes is imperative to building the premier utility. It’s a culture that makes us more competitive and closely aligns us with the needs of the communities we serve,” the report said.

In addition, the report states how Entergy’s utility companies provided power to customers at some of the lowest retail rates in the country while lowering 2020 operations and maintenance expenses by approximately $150 million.

Entergy Corporation is an integrated energy company engaged in electric power production, transmission, and retail distribution operations. It delivers electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi, and Texas.