In the first quarter of 2023, ComEd connected more than 87,000 eligible customers with bill assistance, setting a new record with more than $26 million in bill help provided and reaching the second-largest number of people helped in a first quarter since at least 2019.
“We are constantly striving to improve our programs and approach to ensure customers in need are aware of and are connected with available assistance,” Melissa Washington, ComEd’s chief customer officer and senior vice president of customer operations, said. “Some of our recent key learnings have been that people need us to meet them where they are, offer real help, and make access to that help as simple as possible – and we’re pleased to have successfully implemented new programs and hosted a number of community resource fairs to do just that.”
The company took a proactive approach, urging customers to contact it directly about available programs to help pay bills and reduce energy use. This followed a ComEd-commissioned study that detailed how to support customers on the road to decarbonization and highlighted the inequities and barriers facing many within its service territory.
As a result, ComEd launched three new programs in January:
Awareness of these new options was also raised through a series of Community Resource Fairs that also drew in local businesses, community leaders, and government agencies so that multiple means of help for customers in need could be found in one place.
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