Portland General Electric expands popular discount program

Portland General Electric (PGE) has expanded a program that offers discounts to certain customers who qualify.

PGE’s Income-Qualified Bill Discount (IQBD) program will now provide up to a 60 percent monthly energy discount to customers who qualify based on income level. PGE launched the IQBD program in 2022, with initial discounts up to 25 percent.

“Energy is essential, and PGE is committed to serving everyone reliable and affordable power,” Michaela Lynn, senior director of customer service at PGE, said. “The IQBD has an easy enrollment process and was designed to result in meaningful assistance. We encourage all who qualify to sign up today.”

Since it launched in 2022, participation in the discount program has grown by 65 percent. More than 75,000 customers are currently enrolled and PGE estimates that another 85,000 customers may meet program criteria based on income level. Eligibility is based on household size and average annual gross income.

PGE has gotten a lot of positive feedback from customers on this bill discount.

“Being able to participate in this program as a single mother of three kids has relieved so much stress when it comes to paying my electric bill. It also gives me the ability to feel comfortable and safe and reassured that my kids will have the electricity and the warmth of our home as needed. Greatly appreciate this program,” wrote one customer.

Customers may apply through PGE’s website or by calling customer service at 503-228-6322.

“The IQBD has offered me peace of mind by relieving some financial burden, allowing me to turn on an additional space heater so I don’t have to walk around my home wearing two coats during winter months,” another customer said.

In addition to IQBD enrollment, PGE customers can access payment extensions, payment plans and community resources online or by talking to a customer service advisor.