Florida Power & Light records best reliability ever in 2023

Florida Power & Light Company (FPL) recorded the best year in its history in 2023 for reliability.

In its annual report, filed recently with the Florida Public Service Commission, the company detailed how it delivered the best-ever performance in key industry metrics. Those metrics include the average amount of time an FPL customer experienced an outage; the average number of interruptions experienced by a customer; and the average number of momentary interruptions or flickers.

Officials said the best-ever reliability is a result of the company’s smart investments and continuous efforts to improve the energy grid.

“FPL is committed to delivering exceptionally reliable service to our customers while keeping bills as low as possible. Of course, we live in a state with increasingly severe weather and a year-round growing cycle, so reliability is both top of mind and always a challenge. And that’s what makes our reliability story even more remarkable – we’re striking the balance between performance and cost. Our smart investments and ongoing efforts to strengthen the grid are making a real difference for our customers, FPL President and CEO Armando Pimentel said.

Among the work that has been done to improve reliability, FPL has placed nearly 2,000 neighborhood power lines underground since the inception of the Storm Secure Underground Program in 2018. Also, it has installed more than 215,000 intelligent devices along the grid. This smart grid technology detects and prevents power outages and minimizes restoration times when outages do occur. The technology has helped avoid more than 13 million outages since 2011.In addition, it has inspected power poles and replaced those that no longer meet industry-leading standards.

Over the past two decades, FPL customers have seen a 45 percent improvement in reliability. Further, this is the ninth time in the past 10 years that FPL achieved its best-ever reliability rating.