ComEd to provide residential customers with personalized reliability reports
ComEd said Tuesday that it will provide its residential customers with personalized reliability reports this month.
The reports provide information on the percentage of time customers received power over the past year and the number of outages experienced, if any.
Customers will be able to compare this information with the previous year, with data for their municipality and with data for all customers ComEd serves.
“When we began work to improve the grid, we made a commitment to improve the reliability of customers’ electric service,” Terry Donnelly, president and chief operating officer of ComEd, said. “With ComEd’s reliability improving more than 60 percent since 2012, we’re pleased to help customers understand how our overall performance translates to their service individually.”
ComED will provide reports to residential customers who were customers of record at their current location as of Jan. 1, 2018, and have not stopped service with ComEd by the time they receive their March 2019 bill. Customers who receive their bills electronically will receive an email link to their report with their electronic bill.
