Oracle introduces new features across Customer to Meter and Customer Cloud Service solutions

Oracle recently announced enhancements to its customer solutions, including Customer to Meter and Customer Cloud Service (CCS).

The solutions’ user interface, analytics capabilities and built-in integrations are designed to help utilities better engage customers at scale.

“In this new utility economy, the customer is transitioning from a billable account to a participant in the utility business model,” Hillary Martin, senior director of Oracle Utilities, said. “With changes in rates, regulations, and production, customers are looking for more information regarding their usage and bill and how they can lessen the impact of both. Antiquated customer systems simply don’t allow utilities the flexibility and intelligence they need in this changing market paradigm. With our continued updates, Oracle is bringing utilities to the leading edge of innovation.”

Customer Cloud Service combines Oracle Utilities’ customer information system (CIS) and advanced meter data management capabilities into a single solution with a shared database and technology stack. CCS is built on the Oracle Cloud and delivered as a fully supported Software as a Service (SaaS) solution. CCS includes automated patching, upgrades, security and standard SaaS services.

CCS and Customer to Meter provide utility customers with user experience enhancements, advanced analytics, operational device management capabilities and digital self service.

“Utility distribution is no longer a linear equation where a customer uses a resource and then is billed for it,” Martin said. “With the industry’s most connected, end-to-end customer platforms, Oracle is enabling utilities to become trusted advisors in this new journey while modernizing operations for an evolving customer-centric utility future.”