Rocky Mountain Power saved over 41 GWh with Bidgely artificial intelligence home energy reports solution

Rocky Mountain Power said yesterday that an artificial intelligence (AI) Home Energy Reports solution helped 330,000 of its customers saved over 41 gigawatt-hours (GWhs) of energy since being introduced less than a year ago.

The solution produced the savings at an average of approximately four cents per kilowatt hour, a roughly 25 percent cost reduction as compared to conventional Home Energy Reports.

“We were searching for the next wave of customer engagement and a way to drive customers toward a digital, two-way dialogue with us,” Clay Monroe, director of customer relations for Rocky Mountain Power, said. “With AI reports we are able to quickly shift from conventional methods of reporting, using general peer comparisons, to true energy empowerment with itemized energy bills and personalized savings tips, while at the same time moving customers to digital reports.”

In 2018, Rocky Mountain Power replaced its existing Home Energy Reports program with AI-powered reports called iHERs.

Approximately 330,000 customers in Utah, Idaho, and Wyoming received itemized energy reports for the first time, and more than 50 percent of these customers moved to digital reports with the help of the iHER solution. All of Rocky Mountain Power’s 1 million residential customers also received access to a web dashboard.

The program resulted in 38 percent email open rates and 80 percent “Likes,” Rocky Mountain Power said.

“Harnessing the power of artificial intelligence and digitalization helps utilities achieve their common goal of a scalable, personalized experience for customers,” Bidgely CEO Abhay Gupta said. “Rocky Mountain Power’s leadership in AI is resulting in success not only for energy savings and engagement, but it is delighting customers across their territory.”