Florida Power & Light Company posted its best numbers ever for service reliability in 2021.
The metrics the company uses to track its electric service – including the average outage time, the average number of interruptions, and the average number of momentary interruptions or flickers – all had their best performance numbers ever last year.
The company attributes its performance to continuing investments it has made to make the energy grid stronger, smarter, and more storm resilient.
“While FPL has been Florida’s most reliable investor-owned utility every year since 2006, we’ve never stopped working to get even better to deliver the exceptional service our customers have come to expect from us,” FPL Chairman and CEO Eric Silagy said. “FPL’s disciplined, long-term investments to build a stronger, smarter, and more storm-resilient energy grid continue to yield tangible benefits in good weather and bad. In our rapidly growing state on the front lines of climate change, FPL is as focused as ever on continuing to invest in infrastructure and innovative technology to reliably deliver clean and affordable energy all of us can depend on – including future generations.”
These improvements include replacing wooden transmission structures with new ones made of steel or concrete, hardening main power lines that serve critical community facilities and services, inspecting power poles and replacing those that no longer meet FPL’s industry-leading standards for strength, installing intelligent devices along the grid to detect and prevent power outages and minimize restoration times when outages occur, maintaining trees and other vegetation along more than 26,000 miles of power lines each year to reduce a leading cause of outages, and placing more neighborhood power lines underground through the Storm Secure Underground Pilot Program.
Over the past decade, FPL has improved reliability by 45 percent. Further, customers in Northwest Florida have seen a 58 percent improvement in reliability since joining the FPL family in 2019.
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