Florida Power & Light receives customer service award
The Edison Electric Institute (EEI) awarded Florida Power & Light its 2017 National Key Accounts
Award for Outstanding Customer Service – Sustained Excellence at EEI’s spring National Key Accounts Workshop in Phoenix, Arizona last week.
The award is presented to regulated energy companies that have created or sustained outstanding customer service programs. Approximately 700 EEI National Key Accounts customers from a range of industries
cast votes.
“At FPL, we are relentlessly focused on providing our customers with exceptional service each and every day,” Marlene Santos, vice president of Customer Service for FPL, said. “This award is a testament to our team’s efforts and we are humbled to be recognized once again by some of the nation’s leading companies.”
The Customer Advisory Group, a group of 25 national chain customers that contribute to EEI’s National Key Accounts program, established the customer service awards. EEI’s National Key Accounts is a program where prominent multi-site customers and energy company account representatives cooperate to create energy management strategies that can be used at facilities across the United States.
“With customer needs evolving rapidly, building and maintaining close relationships are more critical than ever,” EEI President Tom Kuhn said. “Florida Power & Light Company is leading the way by providing exceptional service and helping business customers thrive in a competitive marketplace.”
