National Grid launches new app for first responders
National Grid recently launched a new, first-of-its-kind app called First Responder by iRestore that will give first responders in New England the capability to report emergency situations involving the utility’s gas and electric infrastructure.
The app seeks to strengthen communication during urgent situations by giving first responders the ability to send photographs of infrastructure damage directly to key National Grid personnel in both Massachusetts and Rhode Island. The company said the app will reduce overall storm restoration time as emergency responders send photos in real time.
“National Grid is a leader in emergency response because after every restoration we challenge ourselves and explore, could we have done anything better?” said National Grid President Marcy Reed. “First Responder is an exciting tool that will help enhance emergency response. We are excited to work with first responders so we will know exactly what we are dealing with before we even arrive on the scene.”
Contemporary practices have first responders in the field call in reports to a dedicated line at National Grid. With the First Responder app, personnel can now quicken the response process by snapping a geographically-targeted photo, along with additional details, prior to responders arriving at the scene. At this time, there are more than 500 first responders in Massachusetts and Rhode Island registered for the app.
